Refund policy

Return and refund policy

We offer a 30-day return window. You have 30 days from the date you receive your order to request a return.

Eligibility

To be eligible, the item must be unused, in the same condition you received it, with tags attached, and in its original packaging. Please include your order number or proof of purchase.

How to start a return

Email support@tryavinty.com with your order number and the reason for the return.

Do not ship anything back until we confirm the request. Packages sent without a return authorization will not be accepted.

If the return is approved, we will send a return shipping label and instructions.

Return address

Avinty Returns
1847 Commerce Park Drive, Suite 210
Newark, DE 19702
United States

Replace this address before the store goes live.

Damages and issues

Please check your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact us right away at support@tryavinty.com so we can fix it.

What cannot be returned

We cannot accept returns on:

• Gift cards
• Custom or personalized items
• Items marked as final sale at checkout
• Used, washed, or damaged items (unless the damage is our fault)

Most Avinty apparel and footwear on promotion remains eligible for the 30-day return window unless the product page or checkout clearly says final sale.

Exchanges

We do not process direct exchanges. Return the original item. Once the return is accepted, place a new order for the size or color you want.

European Union — 14-day cooling-off period

If your order is shipped to the European Union, you may cancel or return it within 14 days of receipt, for any reason. The item must still be unused, with tags, and in its original packaging. Proof of purchase is required.

Refunds

After we receive and inspect the return, we will email you to confirm whether the refund is approved.

If approved, the refund goes back to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it.

If more than 15 business days have passed since approval and you still don’t see the refund, email support@tryavinty.com.

Questions

For anything about returns or refunds, write to support@tryavinty.com.