Shipping Policy

Effective date: September 2, 2026

Last updated: September 2, 2026

This Shipping Policy explains how MARKA LLC, doing business as Avinty (“Avinty,” “we,” “us,” or “our”), ships orders placed at tryavinty.com.

1. Contact

MARKA LLC d/b/a Avinty
18395 Gulf Blvd, Ste 203 #4
Indian Shores, FL 33785
United States
Email: support@tryavinty.com
Phone: +1 (251) 501-4907

2. Processing time

Orders are processed within 1–2 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on a weekend or holiday are processed on the next business day. During peak periods or promotions, processing may take up to 3 business days. If there will be a longer delay, we will email you.

We do not ship until payment has cleared. Orders flagged for fraud review may be held until verification is complete.

3. Shipping rates

Standard shipping is free on all orders unless a different rate is shown at checkout.

Expedited or express options, if offered, are calculated at checkout and paid by the customer.

The rate you see at checkout is the rate you pay. We do not add surprise shipping fees after the order is placed.

4. Delivery estimates

After an order ships, estimated delivery is:

• United States: 3–7 business days
• Canada and United Kingdom: 5–12 business days
• European Union and other international destinations: 7–16 business days

These are estimates, not guarantees. Customs, carrier volume, weather, and remote addresses can add time.

A tracking link is emailed when the order leaves our fulfillment partner. Tracking may take 24 hours to update after the first scan.

5. Carriers

We ship with established carriers such as USPS, UPS, FedEx, DHL, or equivalent partners chosen by our fulfillment network. The carrier for your order is shown in the tracking email when available.

6. Shipping addresses

We ship to the address you enter at checkout. You are responsible for making sure it is complete and correct, including apartment, suite, and postal code.

If a package is returned to us because of an incorrect, incomplete, or undeliverable address, we may charge a reshipment fee or refund the product price minus outbound shipping and any return-to-sender cost.

We may be unable to deliver to P.O. boxes, military APO/FPO addresses, hotels, or certain freight-forwarders. If your address type cannot be served, we will contact you.

7. International orders

We ship internationally where checkout allows it.

International customers are responsible for customs duties, taxes, VAT, brokerage, and import fees charged by the destination country. Those charges are not included in the product price unless checkout clearly says otherwise.

We cannot mark a commercial shipment as a “gift” to avoid duties.

If customs holds, returns, or refuses a package, contact us. Refunds in those cases may exclude original shipping and any duty we cannot recover.

8. Order changes and cancellation

To change the address or cancel an order, email support@tryavinty.com as soon as possible with your order number. We can usually change or cancel only before the label is created. Once a package is in transit, we cannot redirect it from our side; you will need to follow the carrier’s process or use our return policy after delivery.

9. Multiple items

Items in the same order may ship together or in more than one package if they come from different locations. You will receive tracking for each shipment.

10. Lost, stolen, or delayed packages

If tracking has not updated for 7 business days after the ship date (14 business days for international), email support@tryavinty.com. We will open a carrier investigation.

If the carrier marks a package as delivered and you did not receive it:

• Check with neighbors, building staff, and around the delivery location
• Confirm the address on the tracking page
• Contact us within 7 days of the delivery scan

We will work with the carrier. We are not automatically required to reship or refund a package the carrier confirms as delivered, except where required by law or where we agree a delivery failure occurred.

11. Damaged in transit

If the product arrives damaged, photograph the packaging and the item and email us at support@tryavinty.com within 48 hours of delivery. We will arrange a replacement or refund according to our Return and Refund Policy.

12. Refused deliveries

If you refuse a delivery without arranging a return with us first, we may deduct outbound shipping and return-to-sender costs from any refund.

13. Returns shipping

Authorized returns follow our Return and Refund Policy. Do not ship a return until we confirm the request and send instructions or a label.

Return packages should be sent to the address we provide in the return approval email, not automatically to our Florida business address unless we tell you to.

14. Force majeure

We are not responsible for shipping delays caused by events outside our reasonable control, including carrier disruption, customs, weather, labor disputes, or government action.

15. Questions

For shipping questions, send your order number to support@tryavinty.com or call +1 (251) 501-4907.